We know that sometimes things don’t work out quite as planned. At Casaza, we put you first, so returns are always simple. If you’re unhappy with your purchase, please email [email protected] so our team can advise on next steps and process your refund, excluding shipping costs.
Please note that returns should be initiated within 30 days of delivery, with items in their original condition and packaging. Once the supplier receives the returned item, they will let our support team know the item is in its original state, and we’ll refund your payment. Pro Tip: We advise sending items back via a tracked shipping service.
Unfortunately, the following items may not be returned:
- Clearance/final sale items
- Gift certificates
- Personalized items
- Items marked as ‘non returnable’
- Lyon Béton products
Please note that if an item is made to order, there will be a 10% restocking fee.
Oh no! In the unlikely event that your order arrives damaged or defective, report the issue to [email protected] within 24 hours of delivery. Please include pictures of the damaged item! Let us know if you want us to cover the costs of getting a replacement shipped to you or if you’d like a refund.
Cancellations and changes?
Mistakes happen — we get it! If your item hasn’t shipped yet, you can cancel or update your order for a full refund. In-stock items must be cancelled or updated within 3 hours of ordering. Made-to-order must be cancelled within 24 hours of ordering. In some cases we can be more flexible if your item isn’t yet on the way, but please contact us quickly and directly at [email protected] so we can find a solution.